ARRIVAL TIME

We ask that you arrive 15 minutes prior to your treatment. Please be advised that if you arrive late, your appointment will be shortened in consideration of the next guest.      

CONSULTATIONS

The professional team at Velvære offers a confidential consultation, which will be carried out prior to your treatment. It is essential that you let your therapist know of any allergies and specific medical conditions to allow treatments to be specially screened and tailored for your safety and comfort. 

WHAT TO BRING

Guests will be provided with a bathrobe, a towel, and flip-flops on arrival. Please wear comfortable, appropriate swimwear for your spa experience in our Thermal Suite. Please keep jewellery to a minimum while visiting the spa, for your comfort during treatments and use of the facilities.  

PERSONAL COMFORT AND RELAXATION

Our spa environment is designed to promote tranquility and relaxation. Please speak quietly in all areas of the spa. Be mindful of conversation content to respect the peaceful atmosphere and other guests. Kindly respect the privacy of fellow guests by avoiding overly personal conversations and respecting shared spaces. Allow others to enjoy their treatments in peace and quiet. 

AGE RESTRICTIONS

Please note that Velvære Spa and Gym is accessible to those over the age of 18 years only. 

USE OF FACILITIES

Please refrain from diving or engaging in loud activities in the Thermal Suite and the Hydrotherapy Pool. Respect others’ need for quiet relaxation and limit conversation in these spaces.

Please refrain from pouring water onto/or covering sensors in the Sauna and Steam Room. This will not improve your experience and will lead to the facilities being out of order. Limit time spent in the Sauna and Steam Rooms to 10-15 minutes per session to avoid overheating and always allow your body to cool down between heat exposures. 

We politely ask our guests not to reserve the Heated Loungers with towels when not in use. 

HEALTH & SAFETY

Please refrain from using any hair/body products in the spa, such as essential oils, oil-based scrubs, or any products not supplied by Velvære Spa, as these may cause surfaces to be slippery and/or aggravate allergies in other guests. To ensure a lean and safe environment for all, we kindly ask guests to shower before using the spa facilities to minimise product build-up and maintain hygiene standards. 

SPA ENVIRONMENT

To maintain the tranquility of the spa, please be mindful of noise levels when using Relaxation Loungers, the Hydrotherapy Pool, or other quiet areas. For your relaxation and for the comfort of others, please ensure you leave your mobile phone on silent in your locker. 

To preserve the privacy and relaxation of all members, photography and video recording are strictly prohibited in all areas of the spa. We ask that you leave your phone in the lockers provided. 

CANCELLATION POLICY

Cancellations received more than 24 hours before a booked treatment can be rescheduled at no additional cost. No-shows or cancellations within 24 hours of a booked treatment time, will incur 100% charge. Prices are per person, and are correct at the time of print. Menu prices are subject to change.