{"id":3,"date":"2023-11-30T06:32:34","date_gmt":"2023-11-30T06:32:34","guid":{"rendered":"http:\/\/woodmart-nov-2023.local\/?page_id=3"},"modified":"2024-01-24T16:52:26","modified_gmt":"2024-01-24T16:52:26","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/velvaerespa.ie\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e8f4e01 e-con-full e-flex e-con e-parent\" data-id=\"1e8f4e01\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-587aa958 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"587aa958\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:heading -->\n<h2 id=\"h-who-we-are\">Who we are<\/h2>\n<p>Our website address is:\u00a0<a href=\"https:\/\/velvaerespa.ie\/\">https:\/\/velvaerespa.ie<\/a><br \/>This is our Privacy Policy &amp; Terms &amp; Conditions<\/p>\n<h3 id=\"h-introduction\">INTRODUCTION<\/h3>\n<p id=\"h-luxor-leisure-ltd-t-a-velv-re-spa-has-created-this-privacy-statement-in-order-to-demonstrate-our-firm-commitment-to-privacy-the-following-discloses-our-information-gathering-and-dissemination-practices-for-this-website-velvaerespa-ie-we-respect-your-right-to-privacy-and-comply-with-our-obligations-under-the-general-data-protection-regulation-2018-the-purpose-of-this-website-privacy-policy-is-to-outline-how-we-deal-with-any-personal-data-you-provide-to-us-while-visiting-this-website-by-visiting-this-website-you-are-accepting-the-terms-of-this-website-privacy-policy-any-external-links-to-other-websites-are-clearly-identifiable-as-such-and-we-are-not-responsible-for-the-content-or-the-privacy-policies-of-these-other-websites\">Luxor Leisure Ltd t\/a Velv\u00e6re Spa has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: velvaerespa.ie. We respect your right to privacy and comply with our obligations under the General Data Protection Regulation 2018. The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website. By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.<\/p>\n<h3 id=\"h-what-do-we-do-with-your-information\">WHAT DO WE DO WITH YOUR INFORMATION?<\/h3>\n<p>When you purchase something from us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Such information is only collected from you if you voluntarily submit it to us. When you browse our site, we also automatically receive your computer\u2019s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We will process any Personal Data you provide to us for the following purposes:<br \/>(a) to provide you with the goods or services you have ordered;<br \/>(b) to contact you if required in connection with your order or to respond to any communications you might send to us;<br \/>(c) to send you further information about goods or services that you buy from us<\/p>\n<h3 id=\"h-consent\">CONSENT<\/h3>\n<h4><strong>How do you get my consent?<\/strong><\/h4>\n<p>When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, book a treatment, we imply that you consent to us collecting it and using it for that specific reason only.<\/p>\n<p>If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.<\/p>\n<h4><strong>How do I withdraw my consent?<\/strong><\/h4>\n<p>If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by clicking the unsubscribe link in our email newsletters or contacting us at support@velvaerespa.ie or mailing us at: Ref: Privacy Compliance, Velv\u00e6re Spa, Le Pole Square, Chancery Lane, Dublin 8, Ireland.<\/p>\n<h3 id=\"h-cookies-and-other-technologies-we-use\">COOKIES AND OTHER TECHNOLOGIES WE USE<\/h3>\n<p>We use cookies and\/or similar technologies to analyse customer behaviour, administer the website, track users\u2019 movements, and to collect information about users. This is done in order to personalise and enhance your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. We are required to provide you with clear and comprehensive information about the cookies which we use on the site and to obtain your consent to the use of the cookies. In order to comply with these requirements we have prepared a cookies policy setting out information about cookies, detailing the cookies we use and providing information on how to manage cookies on your computer. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions. We use cookies for the following purposes:<\/p>\n<p><strong>Necessary cookies \u2013<\/strong>\u00a0these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don\u2019t collect any personal information.<\/p>\n<p><strong>Functionality cookies \u2013<\/strong>\u00a0these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don\u2019t have to re-enter this information next time when commenting.<\/p>\n<p><strong>Analytics Cookies \u2013<\/strong>\u00a0these cookies are used to track the use and performance of our website and services. They are also completely anonymous as they do not recognise the true identity of the user. These cookies are solely used to collect information on how users use the website, which pages they use more often, from which country they come etc.<\/p>\n<p>You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org. We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review\u00a0<strong><a href=\"https:\/\/policies.google.com\/privacy?hl=en-US\">here<\/a><\/strong>. If you\u2019d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page. By using Luxor Leisure Ltd t\/a Velvaere Spa website, you are agreeing to our Privacy and cookie policies and consent to the use of cookies.<\/p>\n<h3 id=\"h-security\">SECURITY<\/h3>\n<p>The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.<\/p>\n<h3 id=\"h-disclosure-of-information-to-third-parties\">DISCLOSURE OF INFORMATION TO THIRD PARTIES<\/h3>\n<p>In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store\u2019s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website\u2019s Terms of Service.<\/p>\n<p>We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties. We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.<\/p>\n<p>When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.<\/p>\n<h3 id=\"h-sale-of-business\">SALE OF BUSINESS<\/h3>\n<p>We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.<\/p>\n<h3 id=\"h-changes-to-this-privacy-policy\">CHANGES TO THIS PRIVACY POLICY<\/h3>\n<p>We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and\/or disclose it.<\/p>\n<h3 id=\"h-questions-and-contact-information\">QUESTIONS AND CONTACT INFORMATION<\/h3>\n<p>If your personal date is held by us, you hold particular rights over it. Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all our directing marketing, i.e. our monthly newsletter or by contacting us on the email address provided below. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at\u00a0<a href=\"mailto:support@velvaerespa.ie\">support@velvaerespa.ie<\/a>\u00a0or by mail at: Ref: Privacy Compliance, Velv\u00e6re Spa, Le Pole Square, Chancery Lane, Dublin 8, Ireland.<\/p>\n<h3 id=\"h-questions-and-contact-information\">TERMS AND CONDITIONS AT VELVAERE SPA<\/h3>\n<p><strong>PLANNING YOUR EXPERIENCE<\/strong><br \/>Please book your preferred treatment date in advance to avoid disappointment. Guests must be 18 years or over to use our thermal suite or to book a treatment. Credit card details will be taken at the time of booking to guarantee your reservation.<br \/>On making a booking for your selected date and time, you will receive a booking confirmation via email. For any amendments, please refer to our cancellation policy.<\/p>\n<p><strong>ARRIVAL TIME<\/strong><br \/>We ask that you arrive 15 minutes prior to your treatment. Please be advised that if you arrive late, your appointment will be shortened in consideration of the next guest.<\/p>\n<p><strong>CONSULTATIONS<\/strong><br \/>The team at Velv\u00e6re offers a confidential consultation which will be carried out prior to your treatment. It is essential that you let your therapist know of any allergies and specific medical conditions to allow treatments to be specially screened and tailored for your safety and comfort.<\/p>\n<p><strong>MUM TO BE<\/strong><\/p>\n<p>Velv\u00e6re has a range of tailored pregnancy treatments which are designed for after your first trimester. Please advise us of your pregnancy when booking so that we can advise you of the most suitable treatment.<\/p>\n<p><strong>ETIQUETTE<\/strong><\/p>\n<p>To respect the peace and relaxation of other guests, we ask that you leave your phone in the locker provided. Please do not bring valuables to the spa as we do not take any responsibility for loss or damage of personal belongings.<\/p>\n<p><strong>WHAT TO BRING<\/strong><\/p>\n<p>Guests will be provided with a bathrobe, towel and flip-flops on arrival. Please bring your bathing suit for use in our Thermal Suite.<\/p>\n<p><strong>TREATMENT CANCELLATION POLICY<\/strong><\/p>\n<p>Treatment cancellations received more than 24 hours before a booked treatment can be rescheduled or refunded at no additional cost. \u00a0Please allow 5 working days for a refund to be completed. No-shows or cancellations within 24 hours of booked treatment time will incur 100% charge. Prices are per person and are correct at the time of print. This menu is subject to change.<\/p>\n<p><strong>SHOP DELIVERY<\/strong><br \/>Velvaere Spa will process all orders within 1-3 working days.<\/p>\n<p><strong>SHIPPING CHARGES<\/strong><br \/>We offer a free Click and collect service. Please select Click and Collect at Checkout to avail of this option. Time slots are noted on the website. \u00a0All other orders to addresses in Republic of Ireland are delivered by AnPost so that you are assured of your parcel getting to you quickly and in perfect condition.\u00a0Delivery charges are noted at checkout. We will dispatch all products in appropriate and safe packaging and cannot be held responsible for damages, loss, theft or accidents that occur after goods have left the premises, in transit or on delivery. We currently offer delivery options to the Republic of Ireland only.<\/p>\n<p><strong>RETURNS POLICY<\/strong><\/p>\n<ul>\n<li>We want you to be completely happy with your products and the service that you receive from us.<\/li>\n<li>When you purchase online at Velvaerespa.ie you have a statutory right to a \u201ccooling off\u201d period. Customers have the right to return their order within 14 days from the day on which you acquire physical possession of the products.<\/li>\n<li>To exercise your statutory right of return, please inform us of your decision to withdraw from this contract by contacting us at info@velvaerespa.ie. Unfortunately, we cannot accept any returns prior to being notified of this request.<\/li>\n<li>Products must be returned in their original condition with all packaging and documentation. We recommend that customers get a \u201cproof of return\u201d from your shipping agent to guarantee the packages are safely returned to us. Regrettably, we can take no responsibility for your returned products lost in transit.<\/li>\n<li>Velvaere will gladly offer a refund on any unwanted goods less the cost of sending the item to you when the items are returned to us within 14 days from date on which you acquire the products. We regret that the cost of \u00a0return cannot be refunded except in the case of faulty products.<\/li>\n<li>Refunds will be processed within fourteen (14) days of receiving your returned products, provided that you have returned the products to us within 14 working days of acquiring same or we receive evidence from you that the products have been sent back.<\/li>\n<li>We will carry out such reimbursement using the same means of payment as you used for the initial transaction (e.g. Credit Card, Debit Card).<\/li>\n<li>Any breakages or damages must be reported within 24 hours of your receiving the products.\u00a0In the unlikely event that your product is faulty upon arrival, we will happily refund your item including all postage costs incurred when it is returned to us within 14 days from the date of purchase.<\/li>\n<li>We regret that we are unable to refund or exchange products (excluding those which are found to be faulty) which were unsealed after delivery and are thus not suitable for return due to health protection or hygiene reasons.<\/li>\n<li>The address for returns is Velvaere Spa, Le Pole Square, Chancery Lane, Dublin 8<\/li>\n<\/ul>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Who we are Our website address is:\u00a0https:\/\/velvaerespa.ieThis is our Privacy Policy &amp; 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